Refund policy

Refund & Return Policy

Last Updated: 8 September 2026

At verthhai.com, we sell digital products, digital content, downloadable resources, reel bundles, infographic bundles, creative assets, and subscription-based digital products.

Because our products are digital and are delivered electronically through WhatsApp, email, download links, or other digital delivery methods, all purchases are generally considered final and non-refundable once the product or access has been delivered.

Please read this Refund & Return Policy carefully before making a purchase.

1. Digital Products

All products sold through verthhai.com are digital products or digital services.

Our products may include, but are not limited to:

  • Reel bundles

  • Video content

  • Infographic bundles

  • Graphic resources

  • Templates

  • Digital files

  • Creative assets

  • Educational content

  • Subscription-based digital products

  • Other downloadable or electronically delivered content

Since digital products cannot be physically returned after delivery, we generally do not accept returns or provide refunds after successful delivery or access to the purchased product.

2. No Refund After Successful Delivery

Once your purchased digital product has been successfully delivered to your registered email address, WhatsApp number, or made available through a download/access link, the order is considered fulfilled.

Accordingly, we do not normally provide refunds for:

  • Change of mind after purchase

  • Accidental purchase

  • Purchasing the wrong product

  • Not wanting the product after purchase

  • Failure to use the purchased content

  • Lack of technical knowledge to use the product

  • Personal preference or dissatisfaction with the type of content

  • Failure to check the product description before purchasing

  • Purchasing a product that the customer already owns

  • Failure to download or access the product after successful delivery

  • Inability to use the product because of the customer’s device, software, internet connection, or other technical limitations

Customers are therefore encouraged to carefully review the product description, features, compatibility information, previews, and other available information before completing an order.

3. Delivery Issues

If you have completed a payment but have not received your digital product or access details, please contact our support team.

Before contacting us, please check:

  • Your WhatsApp messages

  • Your email inbox

  • Your Spam/Junk/Promotions folder

  • The email address and WhatsApp number provided during checkout

If you still cannot locate your purchase, contact us at:

Email: adrijamartt@gmail.com
Phone: 9142384250

Please provide your order number and the email address or WhatsApp number used for the purchase so that we can verify the transaction and assist you.

4. Duplicate Payment

If you believe you have accidentally made the same payment more than once for the same order, please contact us immediately at adrijamartt@gmail.com.

After verifying the transaction, we will review the duplicate payment and take appropriate action where applicable.

5. Incorrect or Missing Product

We take reasonable steps to ensure that the product delivered to you corresponds with the product purchased.

If you receive an incorrect product, experience a missing component, or encounter a genuine delivery issue, please contact us at adrijamartt@gmail.com as soon as possible.

Our team may request:

  • Order number

  • Payment details or transaction reference

  • Screenshot of the issue

  • Details of the product purchased

  • Other information reasonably required to verify the issue

If the issue is verified, we may provide the correct product, missing content, replacement access, or another appropriate resolution.

6. Defective, Damaged, or Non-Functional Digital Content

Although our products are digital and cannot be physically returned, if a purchased digital product is genuinely defective, corrupted, inaccessible due to an issue on our side, or materially different from the product advertised, please contact us.

We will first attempt to resolve the issue by providing:

  1. Replacement files;

  2. A new download/access link;

  3. Corrected or missing content; or

  4. Another appropriate solution.

Where a genuine issue cannot reasonably be resolved, a refund may be considered where required under applicable law.

7. Subscription Products

For subscription-based products, access is provided for the subscription period and according to the terms displayed at the time of purchase.

Subscription fees are generally non-refundable once the subscription access has been activated, except where a refund is required under applicable law or where verthhai.com is unable to provide the purchased subscription service due to an issue attributable to us.

Customers should review the subscription period, pricing, renewal terms, features, and access conditions before purchasing.

8. Subscription Cancellation

If your subscription includes an automatic renewal feature, you may request cancellation of future renewals before the next billing date, subject to the terms applicable to that particular subscription.

Cancellation of a subscription generally stops future billing and does not automatically create a refund for the current subscription period.

9. Payment Gateway or Transaction Issues

Sometimes a payment may be debited from your bank account or payment method while the order is not successfully completed due to a payment gateway or technical issue.

If this happens, please contact us with your transaction/order details.

We will verify the transaction status and, where applicable, assist with the order or refund process according to the actual payment status.

10. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method or through an appropriate payment channel.

The time taken for the amount to reflect in your bank account, card, UPI account, or other payment method may depend on the payment gateway and the customer’s financial institution.

11. Fraudulent or Unauthorized Transactions

If you believe that a transaction was made fraudulently or without your authorization, please contact us immediately at:

adrijamartt@gmail.com

We may request relevant transaction information to investigate the matter.

12. Customer Responsibility

Customers are responsible for providing accurate information during checkout, including:

  • Name

  • Email address

  • WhatsApp/mobile number

  • Billing information

  • Other information required for successful delivery

verthhai.com will not be responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

If the customer provides an incorrect email address or WhatsApp number, please contact our support team as soon as possible so that we can verify the order and, where possible, assist with delivery.

13. Content Usage Does Not Create a Refund Right

Because our products consist of digital content, downloading, accessing, receiving, copying, or otherwise obtaining access to the purchased content does not create a right to return the product.

Once digital content has been delivered or access has been provided, the purchase is generally considered fulfilled, subject to the exceptions and rights provided under applicable law.

14. Changes to This Policy

verthhai.com reserves the right to modify or update this Refund & Return Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

15. Contact Us

If you have any questions regarding this Refund & Return Policy, delivery of your digital product, or an order-related issue, please contact us:

verthhai.com

Support Email: adrijamartt@gmail.com
Phone: 9142384250

We recommend keeping your order number and payment details available when contacting our support team so that we can assist you more quickly.

Important Notice

By purchasing a product from verthhai.com, you acknowledge that you are purchasing a digital product or digital service and that, except where otherwise required by applicable law or where a genuine delivery/product issue is verified, purchases are final and generally non-refundable after successful delivery or activation of access.